Shipping Policy – PurPawer

Last updated: November 2025

At PurPawer, we aim to make your shopping and delivery experience as smooth and transparent as possible.
Below you’ll find details on how your orders are processed, shipped, and delivered.

Processing & Delivery Times

• Once your order is placed, we take 1–3 working days to process it.
  Orders placed during weekdays are usually processed within one business day, while weekend orders (Friday evening or later) may take slightly longer.

• After processing, your parcel will be dispatched.
  The average delivery time is 8–12 working days, depending on your location and shipping volume.

Please note that these are estimated delivery times. External factors such as customs clearance or local courier delays may occasionally affect delivery schedules.

Order Process

Ordering from PurPawer is simple:

1. Visit the product page and add your chosen item(s) to your cart.

2. Review your selections carefully, then click “Proceed to Checkout.”

3. Enter your correct address and contact details.

4. Confirm your shipping details, then proceed to secure payment.

All transactions on purpawer.com are processed in a secure SSL-encrypted environment.

We currently accept the following payment methods:

• Credit & Debit Card (Visa, Mastercard, Maestro, AMEX)

• PayPal

• Klarna (Buy Now, Pay Later)

• EPS

• SOFORT (Instant Bank Transfer)

Once your payment is complete, you’ll receive a confirmation email with your order summary.

Shipping Costs

At PurPawer, we believe in fair and transparent shipping rates.

• Free shipping is available for all orders from €40 and above.

• For orders below €40, a small flat-rate shipping fee will apply at checkout.

We want to make our products accessible while keeping shipping costs reasonable and sustainable.

Shipping of Your Order

We know you’re excited to receive your PurPawer products, and we do our best to get them to you as soon as possible.

To offer fair pricing and reduce environmental impact, we ship orders in efficient bulk batches from our logistics centres.
This helps minimise unnecessary transport emissions and ensures consistent quality delivery.

Please note that during peak seasons or unforeseen circumstances (e.g. customs checks, courier delays), shipping may take slightly longer.
Rest assured, we always aim to dispatch your order as quickly as possible.

If you need urgent support or wish to confirm an express option, please contact our team at support@purpawer.com — we’ll be happy to help.

Contact Information

For all shipping or delivery questions, please reach out to:
📧 support@purpawer.com

We’re here to make your PurPawer experience seamless and reliable from checkout to delivery.